Leonardo Hotel London Croydon

“My favourite place to stay, I’m there every 2weeks! Easy links to get everywhere quickly. Love the comfort of this hotel, fresh bedding on a comfy mattress, fresh towels. A useable window too, don’t see that often these days lol great prices and the staff here are all great, Smiley, happy to help and are very polite”

“I travel quite a bit for work and often end up with fairly long hotel stays because of that. I tend to choose Leonardo and Leonardo Royal Hotels — partly for the price point, and partly because, oddly enough, the public areas always smell incredible (iykyk). I’ve stayed in Leonardo Hotels in Birmingham, Edinburgh, Bristol and Newcastle, but the staff in this one are hands down some of the friendliest I’ve ever encountered. The rooms — particularly the bathrooms — could definitely do with a bit of a refresh, and for some bizarre reason the doors on the third floor slam shut with such force that the walls and headboards in neighbouring rooms actually shake. Despite that, it’s still a hotel I’d happily recommend. And the onion rings in the restaurant are to die for.”

“I recently stayed at Leonardo Hotel London Croydon and would like to share my sincere appreciation for the exceptional service I received. The hotel itself was very clean, well organised, and welcoming. My room was spotless, comfortable, and peaceful, creating a very relaxing environment after a long journey. I had accidentally booked the wrong month through a third-party website and only realised the mistake when I arrived at the hotel on 15th February after 10:00 pm. As I had travelled from Littlehampton for an important visa appointment, this was a very stressful situation for me. I would especially like to thank the young gentleman at reception who attended to me that evening. He calmly explained the situation, immediately recognised the booking error, and helped me resolve everything without making me feel stressed or pressured. His professional and reassuring approach made a huge difference at that moment. I am also extremely grateful to Mr Vijesh Nair (Hotel Manager) and Ms Brooke Walsh (Duty Manager) for their understanding and support. Despite the booking policy, they carefully reviewed my case and cancelled the incorrect reservation free of charge. My money was refunded without hesitation, which I truly appreciate. The level of customer care, compassion, and professionalism shown by both the reception team and management was outstanding. It is rare to experience such genuine support when a mistake is your own. This experience has left a very positive impression on me, and I would happily stay here again in the future. I highly recommend this hotel not only for its facilities, but for its exceptional staff. Thank you once again to the entire team.”

“Amazing staff, the most friendliest Leonardo hotel, nothing was too much trouble, have frequented many of the other Leonardos including St Pauls, City of London, Tower Bridge, Nyx and now Croydon and if Brooke is on duty you will be rest assured she will do her best to help you enjoy your stay!”

“We forgot the SIM card on the bed which was a tiny object. Your reception team found it within 30 minutes after checking with the housekeeping team. Thank you so much! Apart from the staying experience, the bar/restaurant staff was also super nice and friendly. Didn't ask his name but he's a happy chatty gentleman. The sandwich was not the best in town but the whole experience made it a unique one. Will definitely come stay again.”